Return & Refund Policy
At Heaven Carro, we strive to ensure that our customers are completely satisfied with their purchases. If for any reason you are not satisfied, we offer a hassle-free return policy.
Eligibility for Returns
- Products must be returned within 7 days from the date of delivery.
- Products must be in their original packaging, with all tags and labels intact.
- Products must be in the same condition as received.
Procedure for Returns
1. Contact our customer support team within 7 days of delivery to initiate the return process.
2. Provide your order number, product name, and reason for return.
3. We will generate a Return Merchandise Authorization (RMA) number, which must be mentioned on the return packaging.
4. Ship the product back to us at the address provided by our customer support team.
5. Once we receive the returned product, we will process a refund or replacement, as per your request.
Refund Details
- Refunds will be processed within 7-10 business days from the date of receiving the returned product.
- Refunds will be made to the original payment method.
- Shipping costs are non-refundable, unless the product is defective or sent in error.
Exceptions
- Products that are damaged, altered, or show signs of misuse will not be accepted for returns.
- Products that are sold as "final sale" or "clearance" are not eligible for returns.
Governing Law
This return policy is governed by and construed in accordance with the laws of India. Any disputes arising out of this policy will be subject to the jurisdiction of the courts in India.
Contact Us
If you have any questions or concerns about our return policy, please feel free to contact our customer support team at [insert contact email/phone number].
Note: This is just a sample return policy, and you may want to modify it as per your specific business needs and legal requirements. It's always a good idea to consult with a legal professional to ensure that your return policy complies with all applicable laws and regulations